Direct Mail Journal

Direct Mail and Marketing Tips

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A New Year Assessing What Did & Didn’t Work

A New Year Assessing What Did & Didn’t Work

Now as 2020 is officially underway it’s the optimal time to look back over the past year and assess what did and didn’t work. This is a crucial part of business growth; giving you the ability to successfully move forward. However, you should take this a step further and investigate why something worked so well, or why something failed. To succeed you must be adaptive and reactive and to be those things you must understand the bigger picture. 

Starting Point

You don’t have to be a professional strategist to carry out an assessment of your business. The best place to start is by writing down your overall thoughts on the previous year. You can do this casually as if someone has asked you, ‘how was business last year?’ You just need to get a good feel for where your business is at and whether it met your expectations for 2019. Once you’ve done this you should start by listing your top projects/clients/sales/campaigns of the year. Depending on the nature of your organization and the frequency of projects, this could be your top three campaigns, or your top 20.

Don’t Shy Away from the Numbers

Looking at the finances can sometimes feel like a mission, but as business owners, it’s a crucial part of planning.  Once again, start with the basics, were you up, down or flat for the year? What does your average order size look like?  What products are selling and which products are not?

After you’ve got this basic level of understanding, look to the specifics. Are there any trends?  Specific types of customers? Specific times of year that are better than others? Throughout this process, you must always ask ‘why’. We have to keep asking why, until we are sure we understand all the numbers. The “why” is often much more telling than the “what”…

Core Competencies

The next step is to list your core competencies, any type of skill or resource that gives you a competitive advantage in the marketplace. Take this further still and list only those areas that allow for a SUSTAINABLE strategic advantage. Can your current core competencies stand the test of time? If not can you evolve and develop them as your business grows. Should this be part of your 2020 plan?

Primary Offerings

What do you have in the pipeline so far in terms of primary offerings? A timeline can be a useful way to map out any campaigns or focuses throughout the year. If you find this too overwhelming or you’re a smaller business you might prefer to break this down into quarters and focus just on the next 3 months only. The main things you need to know are how you intend to split and use a budget, plus the timing of each element. 

Of course, you must then plan for how you intend to get attention to your primary offerings. Don’t be fooled by thinking just because you have the best offer customers will flock to you organically. A great marketing campaign can pull customers to competitor offers if it makes things more convenient or delivers a harder-hitting message. Don’t simply hope that customers will find you by ‘word of mouth’. Help them to discover your brand.

Sales will always improve with regular customer contact. It helps to ensure you stay the brand in mind when customers are ready to purchase. This is why there is a lot of power in building brand awareness, weeks, months or even years before an intended purchase. People might not always respond to every offer you send right there and then. You often reap the rewards longterm from brand awareness campaigns.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.

Direct Mail – Postcard Tips for the Holidays

The holidays are getting closer and closer, which means if you’re seasonal business who does a lot of trade over this period, now is the time to get your promotions in front of the right people. 

Are you considering direct mail marketing in the form of Holiday Postcards? This is a great choice for a number of reasons:

  • Postcards GRAB attention
  • Households are checking the mail regularly for greetings cards
  • Lots of people like to get in the Holiday spirit and go that extra mile
  • Postcards are simple to send out promotional offers
  • Postcards are more memorable

So, that being said we want to make sure you get the most out of your Holiday postcards before they hit the mailbox. 

Stay on the Consumer Side

Unless you know the prospect EXTREMELY well do not go down the religious marketing path. Stay on the consumer side by using phrases like ‘happy holidays or season’s greetings. Not everyone celebrates Christmas in its religious context, so avoid overly religious images too. 

Don’t Simply Be Another Greetings Card

Choose a design that will stand out against other greetings cards. It works in your favor sometimes when your promotion lands at a time like this; although the families and households you post mail to will receive a lot of mail over the holidays, it’s the type of mail they want to receive. Most people enjoy receiving a card from a loved one and don’t want to miss them in the mail. This means your postcard will more than likely get the initial attention it deserves BUT, it does mean it can’t just look like every other greetings card, or it won’t get that spot on the fridge. 

Send it Early

If you can avoid doing so, don’t leave holiday promotions until December. Get them in early because many prospects will start their Christmas shopping and preparation much earlier. Another point to note is that mail shows down around the Holidays because of the increased volume. If however you’re reading this article and it’s 2 weeks before the big day, it’s better late than never! Equally, there are lots of people who are not as organized and probably need a reminder on promotions and offers at the last minute. Ideally though, early is better. 

Keep it Clear

The holiday’s come not long after Black Friday. Another potential big day for business. If your business is participating in Black Friday or Cyber Monday and this promotion is completely separate, this needs to be clear. It’s wise to send completely different postcards if codes and offers will be running at different times. Again, this is another one to mail out early and it often triggers the start of holiday shopping and plans. 

As always, we are here to support you every step of the way with your direct mail. Give us a call and we can assist you with your holiday promotions. Including prospect lists, design, and consultation on promotions and offers.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.

The Direct Marketing Recipe for Success

The recipe for good direct marketing campaigns is simple. Direct mail pieces need a hook, memorable and convincing content, and a way to respond. The hook is usually some form of irresistible offer. The same recipe applies to any direct response marketing tool (i.e., email marketing, social media marketing, direct mail…). Each element will present itself slightly differently, but the winning formula is usually similar. For example, an email campaign relies on the subject line to act as the hook and grab attention. A piece of direct mail, like a postcard, can use a striking photo or color splash to stand out from the crowd.

Here we have some rules and tips that will help you achieve the perfect direct marketing recipe for success, without over or under-cooking!

Be Memorable

You can have a smart design, clever wording and it can fit 100% with your branding. Is this enough? NO. If it’s not memorable you might as well not send it out. Direct marketing has got to be memorable, it’s the most important rule. Not everyone takes action immediately after seeing a promotion. For direct mail, this is even truer. With a postcard campaign, your goal is to get that spot on the fridge! How you achieve this comes in a number of different ways. It could be such a striking photograph that it’s just begging a place up there. It could be that the offer is SO good not to miss the recipient doesn’t want to forget to take action. 

Don’t be afraid to step outside the box, evoke emotion; humor or empathy. When a recipient has an emotional response to something (particularly something visual) it instantly becomes more memorable. The same is true for social media marketing. Content that gets re-shared and eventually goes viral is content that creates an emotional response of some nature. 

Understanding Your Audience

In order to achieve all three elements of the direct marketing recipe, knowing your audience is key. Without truly understanding who your audience is, you can’t create an offer (hook) that actually resonates with that group of people. The design you use and the messaging/information provided in the promotion needs to be relevant to that target market or it will fall on deaf ears. For direct mail marketing success usually comes 70% from having the right list of contacts, 20% success from the offer itself and 10% on the design. So you can see how much weight the target audience carries in this case. 

Even the way in which you choose to collect responses will be impacted by your audience. Busy young millennials will appreciate easy ways to respond online, but if you’re targeting senior citizens they will probably prefer a contact number to call. 

So how can you better understand your audience? Start by looking at your current customer base and try to learn as much about them as you can. Speak with the people in your company who deal directly with them? Collect customer feedback and profiles whenever you can. It’s not just a case of knowing demographics; you also need to understand their interests and buying behaviors. Analyze your competitors and the customers they seem to attract. What type of people follows them on social media? Who is talking about them online? Don’t forget, you’re selling to real people. In actual fact, you’re selling solutions not products or services. If you can put a better focus on the problem you solve for that customer, you instantly build better connections. 

For all your direct marketing needs please get in touch with us here at Zairmail. We have so much to offer above and beyond just your standard service. We are here to assist and guide you through the process, even if that means helping with some of the areas above. We provide free consulting sessions that could help give you direction, and enable you to get your message in front of the right people.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.

Time to Nail Conversion Tracking

Every business knows what counts as a conversion. It’s the goal that’s trying to be achieved after all. A conversion could be the final, the closure of a sale, the purchase of a product.

In specific campaigns, a business might class a ‘conversion’ as a lead. A second campaign or process then might try to convert that lead again, into the final sale. Knowing what conversion (result) is needed from each marketing campaign that runs is all good and well. If however, those conversions are not tracked accurately and clearly, how can decisions be made on re-investment?

It’s a simple concept, yet it’s amazing just how many businesses spend thousands on marketing without clear tracking. To us, that’s like running in the dark hoping to find the right door. 

The specific types of tracking used will depend on each individual campaign. An offline campaign will need different tracking measures to an online one. A multi-channel approach will need an attribution model that gives the clearest picture of ROI. 

What Should You Be Tracking?

Phone calls

When a new inquiry is received via a phone call, the source of that interaction should be noted and documented. This could be done as part of a customer service script to ask where the caller located the contact number. Did they call because they received a postcard in the mail? Did they Google search, find the business website and call from the number off there?

Alternatively, varying phone numbers can be assigned to different marketing methods. This way each phone number variation can be tracked.

Sign-up Forms

For online sign-up forms on a website, an analytics platform like Google analytics can be set-up for goal conversion tracking to monitor those sign-ups. For online advertisements that are designed to send traffic to those forms, extra tracking can usually be implemented at the ad level.

E-commerce Sales

Exactly the same approach should be taken as for a sign-up form. You should also consider assigning an attribution model that works for you. For example, in Google Analytics, you can assign a ‘last click’ model or a ‘first click’ model (there are further options). This means you either want to assign the last place a customer came from before the purchase as the source, or the first. If you have a multi-channel approach this is really important to get right.

For example, someone initially saw your Facebook advertisement and then proceeded to search your company a few days later. finding your google ad, where do you attribute the sale? Which one would you attribute the sale to? These are things that make conversion tracking less straight-forward, but without it set-up you would have no idea where your sales or leads were coming from. 

Offline marketing which sends people online can also be tracked successfully. A popular way of doing this is with offline coupon codes or special landing pages for offline campaigns. 

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


Can We Still Make Millennials Listen?

There seems to be this misconception that Millennials don’t respond to direct mail because they are the ‘device’ generation. Millennials are often perceived as being constantly glued to their mobile phones, so how could they possibly engage with direct mail or care enough to open it in the first place? If you’re of this mindset then the truth might come as quite a surprise! 

Millennials have now taken over baby boomers in numbers and actually, they currently account for 25% of the U.S population. Although there are some different interpretations of what a Millenial is, generally they are considered to be anyone born between the years of 1982 and 2000. Given the current average age of Millenials and where we presently sit in 2019, they carry a lot of weight in the buying space. According to Accenture, they will spend $1.4 trillion by 2020. This makes them very valuable to businesses, and as a result, SO much marketing is targeted at them. But is it too much? 

Certainly online, regular device users become ‘numb’ to a large proportion of ads and offers. That’s simply due to the extreme frequency of them. After all, no one logs on to Instagram to see ads. No one wants to see promotions every time they read a blog post. It’s not WHY they choose to spend time online. This isn’t to say digital advertising isn’t effective, because of course, it is. It’s about how these messages are delivered.

In a world where you’ve grown up with digital solutions and devices around you, something happens. You don’t actually become a slave to online advertisements and promotions. In fact, quite the opposite. Millenial’s tend to prefer unique custom experiences from brands. They choose personalization and proper connections over meaningless tannoy-like announcements. 

Too many brands ‘shout’ out about what makes them great, without demonstrating it. 

Millennials are also renowned for taking multi-channel approaches to complete a purchase or interaction with a brand. They need to have options and they need to feel valued to take action. 

USPS states that 77% of Millennials pay attention to direct mail. Given that they favor multi-channel approaches to their destination, here’s something that works well: Start the funnel with a piece of direct mail. Something that grabs attention with limited words/space – i.e a postcard. Let the follow-up action happen online, use this piece of mail to direct them to take a digital action that’s valuable to you. The best type of follow-up action should be one that’s highly interactive for that individual. Consider AI or video. 

Remember that one type of communication does not fit all! Communication preferences are largely determined by age and life experiences. For many groups, one type of communication, one pathway or channel is very limiting in the world. It’s up to you guide the receiver to action, but the way you do that should be audience-specific. Age isn’t the only consideration; the type of target market will also determine the best approach. A ‘millennial’ still covers a wide range of individuals; students, parents, professionals etc,.)

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


What is the Best Day to Send Mail?

With marketing communications comes the need to deliver the message at the optimal time. Even the ultimate messaging/offer and swanky design can benefit from being delivered at the best time for that audience. 

In the online world, it’s easy to monitor ‘optimal time’ down to the exact minute. You can schedule your email marketing and social media content to reach people at the perfect time. 

However, one of the limitations of digital is that it’s mostly passive. This means that you don’t reach out and grab customers, you have to wait from them to come to you.  You can control when you send an email, you can control when you post on social media, but you cannot control when people read it.

On the other hand, direct mail is active communication. We drop it in the mail and it seeks out our prospect. If it’s a postcard you will get an immediate impression. Letters, of course, require an open, just like an email. Since it’s tactile, it’s a different kind of impression, and not prone to the “delete, delete, delete…” mentality that comes when sorting through email.


It’s a fact that direct mail does tend to work better on certain days compared to others, but it does vary slightly from the audience and the type of content you’re mailing out. Most mail is received on a Monday following the weekend, but this doesn’t make Monday the best time to send your campaign. In fact, quite the opposite. Why send mail on a day when it’s more likely to get drowned out alongside other mail? Generally, it’s also a very busy day for working families. Mail tends to get ignored more on Monday’s.

According to the Data & Marketing Association, Tuesday-Thursday is the optimal time to mail your campaigns. It’s thought that people are more engaged with the content because they are into the flow of the working week. 

At Zairmail, we provide FREE tracking with every direct mail campaign.  That means you can see when your order is processed, printed, mailed, and delivered by the USPS.  This can be really helpful if you are trying to schedule a series of follow-up phone calls.

Send vs Receive

A simple mistake to make is mailing out your campaign on THE optimal receive day, instead of in-advance to allow time for the mail to be posted. So, if you want to the mail to be received on a Wednesday, consider a Monday send date (again, dependent on delivery times). 

A good technique is to start with first-class mailing which usually takes 3 days anywhere in the continental US. If your mail can’t be delivered USPS will return it to you, which can help you clean-up your database. From here and once you have things rolling if you’re concerned about costs you can switch to Standard A mailing. This takes 7-10 days for delivery but it is more affordable. 

Don’t forget to consider limited time offers with expiration dates and how this might fit into your send/receive dates. If your offer is time-sensitive it might not work alongside the ideal receive date and instead might have to go a day either side. Only you can make this call. You must always plan your campaigns around the offer/promotion you’re communicating. An impending date is used to force immediate action if the date has passed it will have no effect!

Delivery Dates Are Not Everything 

Arguably, the day you send your mail might not one of the top things to consider when you’re starting a campaign. Don’t throw the basics out the window; design, messaging, content type, the audience (postal list), etc. These elements are the defining features of a successful campaign. Personalization can go a long way to stand-out and turn a simple piece of mail into an actionable piece, leading to more than a 50% increase in response rates. Above all else, this is the most important thing; creating a direct mail campaign that drives responses. Color can also increase response rates, so splash on the bold color choices unless it’s not appropriate to do so.

On average mail is kept in the household for 17 days. This is another great reason not to worry too much about the day your mail is received. To take the example of a postcard, you want that postcard to take a prime place on the fridge. Here it will stay for a considerable amount of time until it’s actioned, a daily reminder to take action.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


4 Ways to Differentiate Your Business

Differentiating Your Business and establishing a strong brand is crucial for success. If you can’t differentiate your business from other similar businesses and brands, ultimately you will lose ground on the competition. For local businesses, competition can be very fierce within a small sandbox, so highlighting your unique qualities is the only way to thrive. 

Do you know what makes you different, unique, and more desirable than the alternatives? Every business, whether it is a carpet cleaning company, or a high flying tech startup, has certain traits that make it special.  We need to understand how to put your unique offerings and character front and center.

Do you want to discover yours or just confirm what you already know?

It’s time to answer some questions about your business. 

Every business (literally) has something that makes them special or they wouldn’t be around.  We just need to know what it is. Is that the process we are going to help them work through?]

This process usually starts with identifying competitors (alternate solutions) and understanding what they think their unique benefits/offerings are as well.

When we are doing positioning (you know, the technical term from school, we also need to make sure that it is defensible.  So, for example, if we are going to say we are the cheapest, then there better be a structural reason why we are cheaper, which prevents others from just dropping their prices and blowing us away.

Ask Your Customers

What is the number one thing your customers/clients praise you for?

It could be the quality of the products you sell, it could be the speed of service or the quality of customer support they receive. You might think your leading quality is service, but actually, the number one thing customers praise you for is the product itself. This might not even be a simple question to answer, especially if you’re a start-up. Collecting official customer feedback can help you with this kind of thing. 

If you’re thinking, ‘how can I collect customer feedback’ a good way is to incentivize customers; offer them a discount on their next order, or enter them into a giveaway. Alternatively, simply start asking them if they will leave a review or answer some questions after purchase or interaction. If you don’t ask you often won’t get! However, keep in mind that the number of people asking for feedback these days is VERY high, so most people just don’t respond. You need to find ways to encourage people that are different, novel, or unique.


If you focus on a niche vs the mass market for your industry you can become a specialist in that area and differentiate yourself this way. You might argue this has pros and cons, but if you choose the right niche it could be the driving force for your business. 

We just need to make sure (a) the niche is big enough to support us, and (b) it is sustainable.  With that said, there is a lot out there on “the long tail”. In other words, if we can pull together enough smaller (lightly contested) niches, then we can create an overall market model that is both powerful and cost-effective.

For example, if someone is looking for high-end luxury real estate, they are far more likely to go to a real estate agent who is a high-end specialist. In this case, the specialist could lose out on other areas of the market, but should attract more of the business for the luxury market. If that laser focus results in a higher close rate and greater sales overall, then that can be a powerful formula for success.  By the way, this formula can work in other ways too. You could also choose to specialize on finding homes for young families on a budget. The margin on each sale may not be as high, but if there are more opportunities, and you can close more sales, this might be every bit just as lucrative.

You can segment on the region, transaction size, community, ethnicity, income, or a thousand other variables.  You can even combine them in unique ways. You just need to be the best at what you do and be able to back it up.

Bring Your Values into It

It’s 2019 and people love brands with real values that align with their own. It’s a very successful way to stand-out and it can attract like-minded individuals. If you are a business owner with a passion for zero waste, you can introduce this into your operations, and then let people know you are passionate about this. It could be that there are others who share this passion and want to support you.  If you’re keen to help disadvantaged children in poor areas of the globe, consider donating a percentage of your profits to this cause. You can build an entire business around your mission and you will soon learn that customers like brands who care about something other than just profits. 


Take an existing type of business and make it better by innovating a process or product. There are so many businesses that exist because of this. You don’t need to come up with a completely new idea that’s never been done before to be successful. You can simply take something that already works well and you can make it better and unique. 

There is new to the world, new to the industry, or new to the firm.

You can take something that exists and make it better.  You can adopt something from another firm or industry. Some people work on process innovations to reduce costs.  But, it is totally legit to use innovation to create differentiation and competitive advantage – as long as it is defensible…

The reality is, businesses just fade away if they don’t solve problems in a unique way. Even the simplest of businesses exist to solve some kind of problem, be that small or substantial. If you can solve that problem better than someone else, more efficiently or with a better customer experience you will stand the test of time. 

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.

Tips for Local Business Marketing

Tips for Local Business Marketing

Local business marketing is more specialized and requires a different approach than selling to the masses. Of course, we would always recommend a targeted approach to marketing on any scale (large or small).  Local marketing also requires a more personal touch and process. We hope these tips will put you on the right path to grow your own local business marketing success. 

Connect with Other Local Businesses

There is always a cross-over or connection you can make with another local business that will benefit your own business. For example, if you sell Mother and baby classes, consider connecting with baby retailers in the area, or other related businesses. It doesn’t matter what industry you’re in, there is always a potential partner who wants to reach the same customers in a complimentary way. 

The relationship could be something as simple as offering reciprocal links on your website, or exchanging flyers, or even displaying business cards at both businesses. However, it could also develop into something more substantial, a true partnership or some kind of collaboration on a product, event, or package. The possibilities are endless and this can give you a helpful kickstart if you’re a new business too. 

Sort out Local Listings

Google Local is a really important type of listing to master. Utilize this to your advantage; keep the listing up to date, and add all of the relevant information. Upload multiple photos, make the most of this feature, and showcase your best bits. You should add a contact number, email address and a correct address. Google reviews will also display with your listing, so if you can find a way to encourage customers to leave reviews here (or even incentivize them to do so), your listing will stand out even more. 

Google local is the most important listing service, but you need to engage with other local listings too to really maximize your local exposure. The majority of these services are free so there is no harm in signing up for as many as you can. Bing, Yelp, Yellow Pages; you can find an extensive list here

Local Facebook/Instagram Adverts

When it comes to social media adverts and local targeting, the best platform to use is the Facebook ads manager. This is an integrated part of Facebook Business. This tool can help you run social media adverts on Facebook, Instagram or both simultaneously. The local area targeting is very powerful and, of course, you can also couple this with interest-based targeting to drive your message home. These types of ads give you full control over your budget and provide in-depth stats that can help you make decisions on further investment or tweaks that need to be made to each campaign. You can start with a small budget and build on this over time, you don’t need to spend big to get results. 

When in doubt test.  Put together a couple of ads. Target a couple of different audiences. Then monitor your stats closely to see what works. Spend bigger on the campaigns that work. Redirect funds from less effective campaigns to new experiments that may help you uncover other hidden gems. Effective advertising, online or offline, requires testing and experimentation.

Direct Mail Campaigns

One of the most effective ways to reach a highly targeted local audience is through direct mail campaigns. Direct make cuts through the clutter (especially online) and delivers a message directly to your audience.  Direct mail is highly trusted, more digestible than online adverts, inexpensive, and quick to make an impact. It is a common misconception that direct mail will take you a long time to get set-up and organized. Not to brag, but Zairmail created the concept of short-run hybrid mail (“electronic-to-postal mail”) with the US Post Office back in 1999… Just upload your list, upload your document, and approve an online proof, … we take it from there.  You are in the mail!

We get it right out (same day mailing available) and we track delivery as well.

We know what we’re talking about when it comes to mail. 

We have seen how the online world has changed direct response marketing for the better, giving direct mail even more power than it had before! If you need more information check out our latest article, ‘building a local brand with direct mail’ which covers all of the reasons why direct mail brings a host of benefits to any local business. 

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.

Building a Local Brand with Direct Mail

Does direct mail have a bad rep? When consumers think of email newsletters they probably think of discounts, sales, and special offers. When they think of mail, it’s just bills and bad news right? Wrong! This way of thinking will only hold you back from the host of benefits that direct mail could bring your local business right now!

Direct Mail is Easier

A recent study showed that direct mail is easier to understand, and requires 21% less effort to process the information, compared to a digital promotion such as an email. Some offers are very simple and straight-forward, but some business propositions require a little more thought-power to be completely understood. If your business, or the offer you’re highlighting, fall into this category, consider a test run to try different approaches.  You can also use images, in some sections, rather than just text, to help improve comprehension (understanding). 

Is uncertainty still holding you back?  Are you curious about the best place to begin and the right process to use?  Zairmail can help you get started quickly and we can even provide you with a list of contacts to send your campaign too. 

You Don’t Need Big Bucks

You don’t need a huge budget to be successful with direct mail. This is a common misconception which we’re pleased to say just isn’t true. This is good news for start-ups and smaller local businesses. A postcard campaign is one very cost-effective way to reach well-targeted prospects for a lower cost. Postcards are cheaper to produce and small in size which makes them great for the mail. A good postcard should take prime position on the fridge of the recipient! A fridge-worthy message is what you’re aiming for. Give us a call on 1.888.898.0066 or 503.715.3109 to discuss your project. 

More Options for the Customer

A strong call-to-action is always needed on any kind of promotion, along with a strong and clear message. With direct mail, you can give the customer multiple options to respond so it’s easy for everyone to get in touch. You can tell them to email, call or visit your website depending on their preferred method. 

If you’re a small local business, having these multiple options can be very beneficial, and increase the level of engagement, rather than limit the recipient to one method. Some people just don’t like to speak over the phone initially; whereas others might not want to wait on an email. It’s always a good idea to include your website so that customers can learn more about your business. Even if you really only want calls or email, the mail is like the door to your business and the website is a bit like the lobby. 

We’re certainly not saying ditch the digital and put all of your efforts into direct mail. We just strongly recommend a combined approach, as laid out here. 

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


Can Social Media Work With Direct Mail Marketing?

It’s no secret that social media has taken the world by storm. There are 3.5 billion active social media users worldwide and the average amount of time spent on social platforms is over 2 hours every single day.

This is a huge group of people who are heavily invested in their screen time and interaction with a social media app. This opens up doors of opportunity to find and engage with new customers/clients. However, it’s also a very busy competitive space. 

When combining traditional mail with digital marketing, you can enhance the reach and impact of your campaigns. In this article, we’re going to focus on the connection between social media and direct mail and look at some simple ways you can integrate the two. 

Direct Mail to Hook, Social to Follow

Direct mail should act as your hook. It’s a hugely successful way to get your message in front of a highly targeted audience. It’s a far less competitive space in 2019 compared to the digital world and it actually carries more trust. Believe it or not, because direct mail is tangible and ‘real’, it’s proven that recipients trust it more and feel as though it has more authority than a digital message. This is really important when it comes to getting attention and building a connection of trust which eventually results in action. 

The other reason to lead with DM is that the demographics are much better developed and more precise.  If you were to target Dentists in New Jersey who have purchased a Chevy in the last 12 months, that is doable with a direct mail list.  It would be difficult to find anything like this for email or social media. We already know that “the list” is 70% of our success.

Once you’ve got the attention of a receiver, you can easily direct them to your social media channels if this is your goal. If it’s not a primary goal, simply including your social media handles (e.g @yourbusinessname ) and the platforms you’re present on can drive people towards them in the future. 

Use Social Media to Communicate

Depending on your audience, you could use social media to collect responses. Facebook messenger is a very popular way a brand can communicate with their customers directly and privately. This type of campaign would probably be more effective when targeting 18-35-year-olds because it’s a group of people that will already communicate with businesses in this way. 

In general, we should let customers contact us in ANY way they prefer – phone, fax, email, social media. Any additional channel we can give potential customers to reach us is a really good thing. If they prefer Facebook, then we want them to be able to use this.  The same goes for other forms of social media.

In one of our recent articles, we discussed using premiums as a tool to collect responses. This is one way you can get customers to interact and make contact in order to redeem an offer. 


Here’s another idea. Use part of your mail to focus on your offer and drive responses to that (whether that’s a call center or website). Use the other part of your campaign to shout about your social channels and what happens here. If you share exclusive discounts, giveaways and company info that will benefit customers on your social channels, let them know! Let them know why they should follow you on Instagram vs everyone else. What will they gain? 

If you sell home-ware will they gain interior design inspiration, ideas for easy storage and ‘Insta-worthy’ décor tips? If you’re in real estate, will you share newly available homes on your Facebook page the minute they go up for sale? There has to be an advantage for someone to jump on their device and seek you out. You can post all sorts of fun content, contemporary new home designs, homes of the rich and famous, homes of different peoples (Eskimo’s, cliff dwellers, houseboat users…). The key to social media is entertainment.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.



About the Author

Wilson Zehr is a Direct Mail Industry Expert, Direct Marketing Specialist, and CEO of Cendix (, the leading provider of Web-to-print solutions that increase sales both online and offline. He is also the founder of Zairmail (, the company responsible for many "industry firsts" in direct mail.


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