Direct Mail Journal

Direct Mail and Marketing Tips

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Top Marketing Trends to Strike in 2019

What does 2019 have in store for us and how can we align our marketing strategies in preparation? When we hit the new year it’s almost like a reset button has been pressed and we’re ready to embrace change, dive into new projects or re-focus on areas of the business we’ve previously neglected. We hope this list gets those ideas flowing and helps combine your marketing efforts into something successful.

Direct Mail Will Build Trust

Building and maintaining trust with a customer is crucial. Without trust and belief in your business, a sale will not happen. Direct mail is a valued method of communication because typically, customers view it as more authentic than other forms of communication.

In fact, many businesses that turned their back on ‘old school’ methods of marketing are finding it’s crucial to return to more traditional methods in a very digital world.

To increase credibility when sending mail, consider adding information about your team; a friendly face of the CEO or team photo where possible. This is particularly important if you are introducing your services/products to a customer for the first time. Genuine testimonials can also help to add credibility.

Video Marketing

Video just cannot be ignored. It is one of the most powerful forms of online marketing. It boosts interaction, maintains engagement for longer and in most cases, increases conversions. By 2020 it’s predicted that video will be 85% of all consumer traffic within the US. So, how can you utilize video effectively?

Explainer Videos: Use these on-site to explain your service or product in a short video clip. An explainer video works well for more complex offerings.

Customer Testimonial Videos: If you’ve got the time and the resources, creating a case study video, or just compiling lots of testimonials into a video is one way to add credibility.

Micro-Video: Short clips that are usually around 15 seconds long. Instagram story videos are the perfect example of this. You can use these micro-videos to grab attention very quickly and pull social media users into your offer. You can also use micro-videos effectively within paid social media advertising to do the same thing.

If you have some powerful video content to share with customers, you can use other forms of marketing just as direct mail to drive traffic to that video. Utilise an omnichannel direct response strategy, making the most of different traffic driving methods such as email, direct mail and social media.

The Rise of Smart Speakers

We’re talking smart speakers like Amazon’s Alexa home speaker or Apple Homepod. These voice-assisted devices are set to completely change the future of marketing as consumers say they will never go back! We predict large companies like Amazon will start selling ad space connected to their smart speaker devices. We should also start to see a shift whereby more audio content is published online, in a bid to be accessed by smart home devices.

Integrated Marketing

We’ve mentioned that direct mail is a great source of trust, but we’ve also explained just how valuable video marketing is and other forms of online marketing. So what’s the best approach overall? The truth is you need to take an integrated marketing approach in 2019 and utilize both online and offline methods to get the most out of your campaigns.

The other thing to point out is that direct mail gets attention. Prospective customers may get 100’s of email messages a day so SPAM is a persistent problem. People hit delete without even reading the message. You have a lot less competition for attention in a mailbox. It requires a physical action to get the mail and it’s much easier to break through the clutter.

You have a lot less competition for the customer’s attention in the mailbox. It requires a physical action to get the mail. It is much easier to break through the clutter.

Align your campaigns so that they support each other. Include social media icons or hashtag references on offline material where relevant. Collect online data from customers who entered your funnel at an offline point. The more you can integrate all areas of your marketing, the more you will get out of it. Finally, don’t forget to maintain the same branding throughout to ensure smoother integration.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.

holiday postcards

4 Ways to Communicate Better Over the Holidays

How should you handle professional gifts and communications during the holidays? Many businesses are worried about pitching too hard around the holidays when most people are distracted by festivities, Christmas events or vacation time away. It’s true that December tends to be a jam-packed month for most of your customers. So what’s the right way to approach this and build rapport?

Gifts & Cards

Everyone loves to receive a gift or a card at Christmas. Even if you’re B2B it can be a nice touch to send a gift to large clients, or customers you’ve worked very closely with throughout the year. If the company is large, it’s acceptable to send gifts or cards just to the department you’ve been working with. If you work with many different businesses, a gift isn’t always feasible and a holiday postcard might be a more cost-effective solution. You can still add a personal touch and distribute them quickly and efficiently.

Think Outside the Box

Interaction is often the solution for becoming memorable, building lasting brand awareness and improving customer service. How can you improve interaction through holiday communications? One way is through the power of game! Who doesn’t love a game with family and friends over Christmas? Could you send a card or postcard that doubles up as a mini board game, or provides inspiration for a Christmas family game around the table? Even something as simple as ‘spot the difference’ or a crossword on the back of a postcard could stop that communication from hitting the trash. You could even incorporate your services/products and branding into the game!

Don’t Neglect Key Information

There are some things that really need to be communicated well, like open hours and closure dates over the festive period. Customers need easy access to your holiday hours and they need to know them early! Don’t panic if you’ve not already shared this information, instead try to let customers know directly. Add your holiday hours on to the bottom of email communications. If you’re sending a holiday postcard this year (there is still time), edit in your opening hours and availability.

Avoid Price Hikes

Got some big promotions planned for January? Get your mailing communications underway right now and avoid postage rate increases in the new year. It’s an ideal time to get your January/February promotions in front for your customers, particularly if you’re offering a new year event or new year sale. Despite the fact that your customers are distracted during the Christmas period, everyone is looking for a great deal to save money and many people turn to the January sales to do just that.

When it comes to marketing over the holidays, Zairmail has some fast and inexpensive offers like holiday postcards. It’s not too late to send out and we can handle all of the mailings for you. Holiday postcards could save you a considerable amount of money when compared with traditional holiday cards. Choose a template design now, or upload your own. We can have them on the way in no time.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


The Quick Guide to Better Customer Acquisition

Your business survives and thrives on customer acquisition and retention. You know the saying… “if you’re not growing you’re shrinking”. Even if you feel like things are ‘maintaining’ well, your business is getting smaller. Whether you see it now or whether you start to notice this in a few months, or years. Growth is crucial. Customer acquisition is also vital to demonstrate traction to future investors and partners you might want to work with.

What’s Your Customer’s Value?

When you start taking things up a notch you really need to be aware of two main figures. The cost of acquiring a new customer and their lifetime value. Without these figures, it’s very difficult to scale acquisition techniques. Step one is to work this out.

A Good Customer Experience

From the moment a customer is introduced to your business until the very moment they make their last ever purchase or exchange, they are on a journey. That journey can either be a terrible experience, or one worth coming back for and recommending to friends. The ‘experience’ starts before a customer has even become a customer. This is absolutely key! Give them a taste of the experience they can expect from you. If you’re giving away a freebie of any kind, treat them like paying customers. If you’re telling a story to encourage engagement, make your branding and values the centre of it.

It’s All About the Interactions

A lot of business strategies don’t involve direct customer strategies until later down the funnel. This makes sense from a cost point of view, but could it actually mean you’re losing out in the customer acquisition game? This really follows on from the point above about customer experience. If you give those customers a direct interaction, (over the phone for example) you’re putting them at the centre and giving them immediate attention. Commonly, after a sale has been made companies try to optimize for fewer interactions. Again, this can be a mistake because follow-up issues often get neglected.

Awareness, Consideration, Decision

Buyers move through a funnel that starts with awareness. This is the point at which they’re introduced to your brand. This doesn’t have to be a time or place in which they are immediately ready to purchase. You can build awareness by using your social media platform, running local ads or of course with direct mail. You don’t need to make awareness campaigns time sensitive. You’re trying to build that connection for the future.

Consideration is the next part in this funnel when someone looking to purchase what you sell starts to consider their options. Due to the awareness you created in the first stage of the funnel, your business is a part of this consideration and might be compared against other competitors. When someone is considering your business they will typically visit your website, or call your business to ask questions. It’s at this stage you should gather their information, so you can re-market to them and help further.

Finally, a decision will be made and a sale will close. This decision might come off the back of a final advert in your funnel, a follow-up call or completely out of the blue.

As long as you’re taking active steps to support people at every stage of the A.C.D funnel you will acquire more customers.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


Give Your Customers a Holiday Hug (Save Over 300%*)

The holiday season is one of the best times to connect and build rapport with your customers. Many are in festive spirits, ready to purchase, interested in offers and exciting deals. Christmas really is the perfect opportunity to let your customers know that you care and appreciate their business. Let them know they are a part of your brand family. Everyone loves to receive mail during the Holidays and this gives you chance to build relationships with your customers and be part of the good feelings that come with this season.

What is the Best Type of Mail to Send During the Holidays?

Greetings Cards

Mailing out greetings cards to your customers/clients can become very costly indeed. We all know how expensive just a single card can be and then you have postage on top of that. Many businesses will have their company cards custom printed with their own logo and personal messaging inside. Personalization is a great idea to build real connections, but this method can really hike up the price! Don’t forget the added time and effort of addressing and posting out each individual card! If you have the resources and the budget then this can work well, but if you’re looking to save money consider other options.


eCards are certainly better received than a simple email or newsletter. If you’re on a very tight budget and really can’t stretch to sending out a physical greetings message, then an eCard is the next best solution. The same principles apply here; personalize the message, keep your branding and choose an exciting and memorable design that customers will be glad they opened. eCards are widely accessible, there are multiple different websites offering hundreds of customizable designs or there is the option to create your own design.


Why not send your customer a Holiday postcard? You could even mail them a postcard in an envelope for that Holiday card feel. Choosing to send a custom postcard with Zairmail has a number of benefits during the busy Christmas period:

  • Fully custom design, either submitted by your team of designers or utilizing our in-house designers. Alternatively, you can use one of the ready-to-go templates and customize this.
  • You can personalize the postcard with your own messaging, logo and signatures if you wish.
  • Each greeting postcard is printed on heavyweight card stock and UV coated for a high-end professional look.
  • Each postcard can be enveloped, addressed with a handwriting font, stamped with a holiday indicia and mailed to your list. This saves you a great deal of time and hassle! After all, it’s the Holidays and potentially (depending on the nature of your business), one of the busiest times for your organization.
  • Super cheap and fast. Zairmail pricing starts at less than $0.50 per card!
  • Same day mailing is available if you’re cutting it fine.
  • The option to insert gift cards or coupons by special arrangement. Please call us on 1.888.898.0066 or 503.624.6099 for further details.

Holiday cards are not just for Christmas! This concept works anytime throughout the year. St. Patricks Day, Easter or Valentines Day for example. Stay connected with your customers all year long.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


3 Major Things That are Impacting Your Website Conversions

When you run a marketing campaign of any kind, be that online or offline, you’re looking to generate a response. That response could be in many forms, depending on the nature of your business and the lead itself.

Sending people to your website is one very common approach. Even if your aim is to get responses over the phone, you’ve probably included a website address on your marketing material. Most online campaigns direct traffic to a website from various sources; social media, search engine adverts, email campaigns or other forms of advertising. Direct mail campaigns also give people the opportunity to visit a website landing page.

After a marketing campaign has done its job; generating interest and enabling people to take action. It’s time for your website to deliver as well. There is a reason that some websites perform much better than others and it’s all to do with conversion optimization. Conversion optimization is the ability to optimize your website in the best way to achieve optimal action (conversions). To put that more simply, a conversion could be a sale. It’s about turning a visitor into a sale by taking various steps to make that process more efficient and simpler to the customer. Everything impacts conversion optimization; the color scheme of your website, the layout, images, and wording.

Correct Call-to-Actions

CTA’s (call-to-action) are crucial because they guide the customer from their initial arrival to the completion of a lead or sale. You need to tell your customer what to do at every stage of the process. Bold ‘Click Here’ or ‘ Buy Here’ buttons where necessary. Strategically placed call-to-actions create a purpose for the visitor. Perhaps they need to learn more about your service or process before a considered purchase. This is especially true for larger purchases. CTA’s need to reflect this and guide the visitor through those stages before taking them to a purchase page. CTA’s do not need to be buttons, in fact, linking anchor text can convert better than buttons in some cases. The trick with conversion optimisation is to test everything. Split test subtle changes on your website for accurate results and make changes incrementally.

Page Load Speed

The speed that your website loads at has always been crucial, whether you’ve realized it up until now or not! Site load speed is also a contributor to SEO, so slow loading sites are certainly not rewarded in the rankings by Google or other search engines. More importantly though, is the impact page load speed has on conversions. Even just an improvement in page speed by as little as 1 second can make a massive difference. According to ‘Amazon’s calculated that a page load slowdown of just one second could cost $1.6 billion in sales each year’. Increases in page speed of just 1 second have an even larger impact on mobile websites.

Navigation Ease

The navigation of your website is arguably the most important element of conversion optimization, although ultimately it’s many factors working together. If it’s even slightly difficult to find information on your website or browse products then this is guaranteed to be impacting sales. Everything should be clear from the home page. Can visitors find the contact information in one click? Can they search for a specific product if they wish? Are your product categories clear and easy to access? On the other side of this, simplistic navigation wins out over too many options. So it’s about finding that balance between ease of navigation and simplicity.

In the end, it all comes down to testing. Some things are black and white; improving page load speed will make a difference. However, with other elements, you should never assume something is going to improve conversions, don’t make permanent changes based on an assumption. Test your theory and then compare the before and after results.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


5 Ways to Cut Through the Noise With Postcard Design

Whether you’re a designer who’s been tasked with the challenge of designing a postcard for a mailing campaign, or you’re the business owner who wants some creative input in the design, these tips are for you!

Striking Images

If you’re going to use a photograph on the visual side of your postcard it’s absolutely vital that the photo stands out. Often, it pays to invest in a high-quality image rather than taking your own photos. You can find a brilliant variety of professional photos from many online sources. Sometimes a professional photo bought from an online source can be a better way to go.

Choose something bold and striking rather than something that’s going to fade into the background. Just because one photo is more relevant to the offer or your company, doesn’t make it right for a postcard campaign. Try thinking outside the box; if you sell real estate could you use a dog and kennel or even a hot air balloon to creatively deliver the same message? Which brings us on to our next point….

Provoke Emotion

To grab immediate attention you need something that’s going to create an emotional response. Does the design or imagery do this successfully? It doesn’t matter what that emotional response is (within reason) as long as it fits with your message and gets their attention! It could be humour, it could be excitement or even empathy. We can all think of an advert that uses a ‘cute’ animal such as a puppy or kitten. The very reason for this is to create that emotional connection; no one can resist looking at a puppy!

Simple Message

If you’re going to include wording on the image side of the postcard, keep it very short and simple. It’s about finding the right balance; you don’t want to reduce the impact of the message by reducing the words, but you also don’t want to jeopardize that immediate attention.

There should only be one central message, even if you have several offers you want to shout about. A postcard does not leave a lot of space for providing buckets of information. Instead, try to choose one central theme or offer and stick to this.

Give Priority to the Printing

All that hard work will be for nothing if you don’t work with a high-quality printing company. It’s useful to know what type of material the postcard will be printed on and what finish will be applied. This can make all the difference to colors within the design and the overall quality of any photos used. Printing on paper will appear different to seeing those same images on a screen. A 96dpi image will look fine on the screen; however, it can look grainy when printed. Always try to use high-resolution images (300 dpi+) when possible for printing.

With a color digital postcard that goes in the mail, it is essential that it is UV coated. This is a plastic coating that protects the card and gives it a high-quality professional feel. If cards are not coated they often get scuffed in the mail leaving unprofessional and unattractive streak marks. Zairmail offers UV coating at no extra charge.

Test Your Design

Before investing in a mailing campaign, run your design by some unsuspecting participants. Lay out your postcard amongst several other designs (either from competitors or from earlier options in the design process) and ask individuals which one they connect with the most. This sounds very simple, but often designs are only seen by the designer and the business owner before being mailed out.

At Zairmail, we like to keep everything streamlined, so we offer in-house postcard design services to our clients as well as customizable templates. This means we can handle everything from design, printing and mailing! Alternatively, if you’ve worked with your own designer already, you can upload your design directly into our system. Zairmail also provides a free tracking service for your postcards, so you can tell exactly when they are delivered.

Finally, if you don’t have your own mailing list but are keen to try direct mail campaigns, we’ve taken the hassle out of that too. You can purchase a targeted consumer or business list directly from us using our online list targeting.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


5 Simple Ways to Bring in More Revenue

Whether you own a B2B or B2C business, there are often similar small things that you can do to have a significant impact on sales. Sometimes these are less than obvious. When you’re focusing on a wider marketing strategy it’s easy to forget the simple things. Here are four easy ways to rack in more revenue.

First Impressions Count

Usually, you only have one chance to make an impact and leave a good impression. The thing is, some customer’s first experience of your business will be when they pick up the phone and call you, for others, it will be when they land on your website. One of the first things to do is make sure that all your channels of communication are aligned. If your website boasts a great offer across the homepage, this needs to be the same when someone phones in. To flip this on its head, will someone who calls up and speaks with your support team receive the same information and offers as someone who’s on your website?

Complementary Services

A good motto to live by is to ‘always go the extra mile’. Going above and beyond gets you noticed and keeps you highly sought after as a business. One way to do this is by adding complementary services or products to an order. Choose something that isn’t time-consuming or complex to deliver. The freebie should add enough value for your customer that they are impressed by the additional service/product. It shouldn’t, however, put a strain on your own business or lose you any money in the process. It’s worth checking your competitors and seeing which extras they might be already be offering to customers. If something is working well you could match or (ideally), beat that offer.

Extend Your Market Area

Limiting yourself to certain geographical areas, when there is no real need to, can be just that – limiting! Spread your business wings and try running similar campaigns slightly further afield. Just a small radius increase on the areas you target could make all the difference. As well as this, if you’ve been hitting a dead-end with your immediate local area, it’s always worth looking at places where your market is less saturated.

Check-in & Say Hello

Sometimes just checking in with a customer will remind them of something that you can help with or that they have been putting off.  That could spur them into action, especially if your message has a compelling offer.  You could send an email and get lost in the digital clutter, or instead, send a card or letter to stand-out and be different.  The fact that you made the extra effort to send a personal letter can win extra points with your customer.  It is quite common for our customers to see a surge in calls/contacts when they send out a monthly newsletter in print.

Offer Bundle Deals

Some products and services just go together like peanut butter and jelly. It’s a fact! That’s why many mortgage brokers might also offer home insurance deals. That’s why websites that sell shoes might also sell handbags. Companies that sell phones usually sells phone cases too. You get the picture! So, when offering deals and pushing out that initial promotion, it can really pay to bundle items together and offer a discount. This way you are increasing the overall value of each transaction. It’s similar to upselling, but instead, you offer that bundle from the very start. Don’t force people to buy bundle deals, offer them as an alternative that’s better value for money.

Even before you begin working on marketing campaigns, do the legwork so that your price point, target market and products/deals are always at top of their game. Don’t get left behind as things change. There has never been a more dynamic time for businesses than the present day. Change is constant and as a business, you constantly need to innovate, reassess and check that everything still fits with your overall vision and goal.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


Stop Wasting Money & Grow Your Business

When you send out a direct mail campaign you’re typically looking at two things to determine the results. The cost per lead and the cost per sale. ROI (return on investment) is your number one priority. Typically, when a campaign proves profitable, those initial leads that did not convert are lost or forgotten. Sure you might follow up once, or post out another campaign later down the line, but is that enough?

If you receive 100 calls from a postcard mailing, you will work out the cost for each of those by dividing responses by the total you paid for the mailing. This gives you a ‘cost per lead’ figure. If 20 of those leads converted into sales, you would divide 20 by the total cost to be left with the CPS (cost per sale). Let’s assume in this case you’ve made a healthy profit from the 20 sales. What happens with the remaining 80 leads? You have paid for these leads, so letting them disappear into the background is simply a waste of money.

It is much easier to close a lead who has already reached out to your business. It actually involves less effort and lowers costs to remarket to this group of people. Consider this before sending out a completely new campaign and starting from scratch again. You need to create a funnel so you have a step-by-step approach to following up each lead.

Remarketing Funnels

A good funnel will optimize a range of different communication methods, so let’s explore an example below.

After your business receives that initial call you will have collected some vital further information such as an email address and contact phone number. This enables you to follow-up initially via email before reaching out and calling them directly.

Lead calls in > Follow up via Email > Call them directly > Follow up via Email > Second Phone Call > Send them a follow up direct mail

Regular phone calls can be the quickest and most effective way to close a lead because you can contact them directly, at any time and find out what might be holding them back. Sending out further emails or a second form of direct mail can work too, but this is a one-way form of communication.

Email autoresponders are a series of emails that are delivered at certain points following a lead. You might create a schedule so that each follow-up email is delivered automatically 2 days later, a week later, 10 days and so on. Each one should be designed to build on the previous message and generate action at that point of contact.

Just as you can drip-feed email campaigns, you can do the same with postcards. If you do a follow-up with postcards, (or another form of direct mail) be sure to recognize that the lead has already contacted you. Don’t send out the same campaign that you would mail to new prospects.

Categorizing Leads

A good approach, if possible, is to categorize your leads into A, B & C categories to make follow-up simpler. This is common in B2B marketing, but something similar can be applied to B2C.

A leads have the need and have the budget so will most likely make a decision within the next 30-60 days. This timeframe will, of course, depend on the product.
B leads have the need but do not yet have the budget so that decision will take longer.
C leads have the need but no budget and therefore they have no plans on making a decision anytime soon.

Based on this, you should follow-up with A leads immediately and focus the majority of your attention here. B leads should also receive a follow-up, but you can take a little more time with these. B leads are ideal for a drip campaign that is spread over several weeks/months. Finally, C leads might not require a call or follow-up at all but can join the list for regular communications like your newsletter. One day C leads might become A leads! Of course, these parameters will change depending on your business model.

The content of your follow-up funnel is crucial. Special discounts and limited time offers can entice leads to take further action more quickly. However, not all leads will become sales quickly, some might not take action for weeks, months or even years. Never give up on your leads unless they have asked to be removed from your database. You never know how close someone is to making a purchase.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.

generation Z

How to Connect Through Mail with Generation Z

By 2020 Generation Z will account for 40% of all consumers! As marketers or business owners, we should really be turning our attention to targeting this group now. Generation Z, or ‘Gen Z’ as they are often referred to is anyone born between 1995-2010. This generation has grown up entirely in an online world. They are constantly ‘on’ and used to instant access and instant gratification from online communities.

It’s surprising then that Gen Z appreciates ‘old-school’ approaches to marketing. Yes, they appreciate new technological developments and are largely early adopters of tech. However, print marketing resonates very well with this group. The digital world is constantly interrupted with adverts and promotions. Gen Z is inundated with sponsored posts on social media and search engines. Their email inboxes are overflowing with further promotional content. This is perhaps why they value offline marketing when it is relevant and clear. In research conducted by MNI, 61% of Gen Z think thought that their generation would benefit from unplugging more often.

Provide Value

In a world that has more data than ever, 44% of Gen Z expect adverts to be targeted and relevant to them personally. This is a huge contrast even to the millennial generation who grew up seeing blanket ads online. Due to the extreme amount of content, this audience sees every single day you must add value with any type of communication. If you’re a brick-and-mortar business trying to bring in more Gen Z customers, here’s a great tip for adding value: Try offering something that will improve the retail experience. For example, a special voucher for an in-store freebie or VIP treatment.

Keep it Omnichannel

When utilizing direct mail to reach this group of people, always think omnichannel! Offline flyers should still make it easy to check things online or get in touch online. Generation Z like choice because choice offers convenience and practicality to each individual.

The Right Price

Although value and identity are crucial elements of any branding when reaching Gen Z, they are still very price conscious. If the price isn’t right they can instantly find a better offer at their fingertips. The great recession ruled over their early years, so this might explain why 72% of those who MNI surveyed agreed that price was the number-one deciding factor when making a purchase.

Best Direct Mail for Generation Z

To reach Gen Z right now it’s important to note that most of them still live at home. In 2018, the oldest group of Gen Z’s are only 23. The largest group are still in their teenage years. Keeping this in mind, you need something that is going to cut through the clutter in the mailbox. Postcards are the most appropriate form of mail to do just this. A striking graphic design on one side of the postcard gives you an opportunity to show your brand identity and connect.

As consumers, even though this generation has more choice than ever before, they can also be very loyal customers. 63% of Gen Z participates in at least one loyalty program and 15% participate in more than 3.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.


Different Types of Direct Mail

There are various different types of direct mail you can select to deliver your campaign. We’re going to run through some of them and talk about the different scenarios in which you might select each one.

The Postcard

Postcard Different Types of Direct Mail

Postcards are ideal if you’re looking for an immediate impact. This type of campaign is designed to grab attention from the minute it’s received and deliver a powerful message through visuals. One of the benefits of a postcard is that is doesn’t need to be opened; this means you can get your business in front of people quicker and more effectively. Think of a postcard campaign like a mini-billboard in the mailbox.

A postcard does need to pop and stand out from the crowd, so great design is key. Zairmail offers custom postcard design if you’re looking for a cost-effective way to create the best postcard.

The only real limitation of a postcard is if you require the inclusion of personal information for the recipient. A standard postcard (4.25 x 5.5 or 4 x 6) gives you less space to work with compared to a jumbo (5.5 x 8.5 or 6 x 9). You can also go with a sumo postcard (5.5 x 11 or 8.5 x 11) for even more initial impact! There is a discount for First Class postage on standard postcards – jumbo and sumo postcards mail at regular First Class rates. You will need to weigh the lower price against the greater potential impact and response rates

Postcards are all about the imagery and suffer if there is too much (dense) text. They are often reasonably informal in appearance, so they could work very well for some brands, but may lack the formality and/or privacy some formal business communication requires.

The Letter


A letter, of course, allows for a great deal of privacy. If detail in the explanation is important to your message, a letter will work better than a postcard. You have the space to be very specific and even include detailed personal information if necessary.

The challenge with a letter is to get an “open” so your message is delivered. The open rates with First Class postage tend to be higher than Standard A. Color usually produces a slightly better response than black and white. A live stamp will usually pull a little better than an indicia (postage paid box); but the costs can be quite a bit more. A teaser message on the outside of the envelope can also help to boost open rates in some cases. One other popular approach is to use a double window envelope that looks similar to a bill or invoice.

Although on the surface this might seem counter-intuitive, people are worried about not opening the letter, to begin with, and relieved to find it’s a not a bill after it has been opened.

The Snap-Pack


The snap-pack is the catchy nickname for a pressure-sealed mailer. These are the type of mailers that require the recipient to peel off the edges to open. This format is often used to deliver rebates and PIN numbers. Just as with a letter, the snap-pack allows for the inclusion of personal information and complete message privacy. What sets it apart from a letter is that it’s far more uncommon. Snap-packs are produced using a specific type of equipment that not all printers have access to. When someone receives a snap-pack in the mail it stands compared to other mail types. Just as with a letter, you can choose the type of postage, color or black & white printing, and the option to include a teaser message on the outside. The fact that many consumers associate this format with rebates and PIN’s can really help with open rates.

Ultimately, open rates and response rates vary by industry, type of offer, and even the time of the year. The number one goal is always to maximize return on investment (ROI). The rule of thumb is “when in doubt, test it”. If you do not know which format to use, or you have a fresh piece that has not been proven, it is best to send out a few smaller test projects. You can vary the format (e.g. postcard, letter, snap-pack) and mailing options. Then, when you find a format and message that works well, step on the gas!

If you require any advice on which direct mail type would work best for your business, please give Zairmail a shout. We offer free consulting and we’re always pleased to help you make the right decision based on your brand and your business goals. Zairmail is the fastest and easiest way to grow your business using the mail.

Zairmail ( is the fastest and easiest way to send (real) postal mail. Give us a call anytime at 888.898.0066, we would be happy to help with your direct mail needs.



About the Author

Wilson Zehr is a Direct Mail Industry Expert, Direct Marketing Specialist, and CEO of Cendix (, the leading provider of Web-to-print solutions that increase sales both online and offline. He is also the founder of Zairmail (, the company responsible for many "industry firsts" in direct mail.


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